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We are so sorry that the necklace you purchased doesn't fit as expected.

Our goal is to always ensure our customers are completely satisfied with their custom pieces and we understand that getting the correct size is sometimes tricky. We wanted to offer you the option to purchase any necklace extenders you may find necessary to ensure your necklace/bracelet fits as expected.

Due to the fact that our jewelry is customized, we will not be able to alter any pieces once they are produced and shipped out.

If you do not wish to purchase extenders and prefer to return your necklace for an exchange or store credit, please continue to the returns portal.