Customer Service Hours

Monday - Friday 10 AM - 6 PM (EDT)

Got A Question?

Can't find the answer you're looking for in our FAQ's? We are always here to help. Reach us through email using the form below or:

Shipping & Tracking

    • Personalized items are estimated to take 2 to 3 weeks for production during this time. Business days are considered Monday - Friday 10 AM - 6 PM (EDT). 
    • Please note, expedited shipping does not include expedited production since the product has to go through manufacturing
    • Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given time of the year. These items are truly handmade by our staff and take a lot of time and care to perfect. Once your item is completed, inspected, and packaged, an automated email will be sent to you containing tracking information.
  • Expedited Shipping
      • Please note, expedited shipping does not include expedited production since the product has to go through manufacturing

    Change/Modify Order

    • In most cases, we accept order changes to be made within 24 hours from the time and date of which the order was placed, but this is not a guarantee
    • Due to the nature of our products being personalized, orders are processed and placed into production within 24 hours

    Returns & Cancellations

      • All returns and exchanges for orders placed through our website can be initiated in our return / exchange portal found HERE.
      • Items can be returned within 30 days from the purchase after coordinating with our Customer Service team. 
      • All returns will be refunded via store credit in the form of an E-Gift Card code

    Although we begin the process of producing your personalized items as soon as you submit an order, we respect your wish to cancel and will assist with your cancellation at no extra charge. Please note that you only have 3 days after your purchase to make this happen, therefore, in such cases, please notify us as soon as possible.

    We will get back to you as soon as we can, and we will work with you to make sure we help you in the best way possible!

    Submit a Request

    • GENERAL

      Couldn't find the answer to your question? We're here for you.

    • ORDER STATUS

      Check the status of your order

    • MODIFY ORDER

      Order changes can only be made within 24 hours of your purchase

    • RETURNS

      Submit a return request

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