START A RETURN

 

At Tres Colori Jewelry, our goal is to create every piece of personalized jewelry as special and beautiful as the moment it honors. If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we will rectify any situation.

RETURNS 

Items will only be accepted for return or exchange within 45 days of the shipping date

  • Customized pieces are only eligible for returns, not exchanges. We allow exchanges on La Vida and Essential collections ONLY.
  • All returns will be credited in the form of a store credit gift card ONLY. (No Refunds

  • In-stock items can be returned for store credit or exchanged for any item in the same collection

  • Tres Colori is not responsible for covering the shipping costs to return your item(s)
  • Items must be sent back within 7 days of processing the return
  • Items must be returned unworn and in its original condition.
  • Please allow 5-7 business days for us to process your returns once they're returned back to our facility.
  • Tres Colori is not responsible for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns

Cancellations

Please note that we are unable to process any order cancellations 3 days after placing your order. All orders begin their production within 24 hours.