START A RETURN

 

At Tres Colori Jewelry, our goal is to create every piece of personalized jewelry as special and beautiful as the moment it honors. If your item arrives damaged, incorrectly designed, or is simply not what you expected, please let us know immediately and we will rectify any situation.

RETURNS 

Items will only be accepted for return or exchange within 35 days of delivery date

  • Returns on custom pieces will be credited in the form of an E-Gift Card

  • In-stock items can be exchanged for any item in the same collection
  • You will be responsible for covering the shipping costs to return your item(s)

  • Items must be sent back within 35 days of the delivery date.
  • The item must be returned unworn and in its original condition. Your item will be inspected

  • Please allow 5-7 business days once returns are delivered for processing

  • Tres Colori is not responsible for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns

Cancellations

Although we begin the process of producing your personalized items as soon as you submit an order, we respect your wish to cancel and will assist with your cancellation if it is within the first 3 days of the purchase date