Broken Item Repair is a service in which you are able to send your broken or damaged chains, nameplates, or earrings and we will re-solder, repair, or simply replace them & will be shipped back as if they are brand new. Accidents happen - and we want to ensure you are able to wear your jewelry for years to come!
This will restore your Tres Colori pieces to their original condition, color, and shine!
SHIPPING LABEL PROVIDED
How it works:
1 - Add (1) REPAIR to your cart (per item) and check out.
*All orders must include the original order number
2 - Use the prepaid shipping label to send the item back to us
*shipping label will be emailed to the email on file within 24 hours*
Once your item arrives at Tres Colori - REPAIRS, you will receive an email confirmation. Please allow 7-10 business days for repair work to be completed.
Shipping confirmation and a tracking number will be emailed to you once your items have been repaired and inspected by our quality control team.
This service is only available for Tres Colori items w/ original order #
Is it real 14k gold or will it change colors
I just received my necklace and it was too short. It cannot refund but you stated you can mail me a 2inch extender. Email was from Ashley in customer service I tried to send my email it bounces back!